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  • snasta 11:38 pm on May 31, 2016 Permalink  

    Legend Augie Garrido Steps Down as Texas Baseball Coach 

    Trails end, baby, they all end.

    Augie Garrido

    A Zen teacher, a life coach and also a baseball coach.   I had the privilege of meeting Augie Garrido on his home turn when Randy Cohen set up an EO event where Augie took us through his process for getting his team ready for game day.   I learned a lot about the detail of preparation and got an honest look at a big time athletics program.   And then, Augie taught me how to catch.  Well, OK I knew how to catch but my sport, in India, was cricket.   In cricket you catch bare handed.  Augie loaned me a glove and spent fifteen minutes teaching me how to catch with a glove on one of the most legendary fields in college baseball.   A fun afternoon with an amazing teacher.

     
  • snasta 4:20 pm on May 21, 2016 Permalink  

    Negotiation Advice from a FBI Hostage Negotiator 

    Chris Voss, a negotiation consultant and trainer and former FBI hostage negotiator recently did a Reddit AMA (Ask Me Anything) to publicize the launch of his new book Never Split the Difference.

    I’m Chris Voss. I’ve worked over 150 international kidnapping negotiations for the FBI. Now I provide negotiation training to Fortune 500 companies. My first book “Never Split The Difference” is out this week from HarperBusiness. from IAmA

    The book immediately got my attention because I have long felt that the tough negotiations are where both parties are not rationally looking after their own self interest–in fact I long thought that someone who has done hostage negotiations would be the perfect teacher for the high emotion, hostile situations.   Chris has participated in over 150 hostage negotiations.   Needless to say the book was an immediate buy.

    In his Reddit AMA, Chris referred to his NPR appearance A FBI Hostage Negotiator Buys a Car (embedded below).   Worth a listen.   Chris talks about his experience buying a car and how he used empathy and emotion to get a good deal.   Adam Galinsky from Columbia talks about “nibbling” (little add-ons in negotiation) and Cathy Tinsley from Georgetown tells a story about negotiating to buy pumpkins for a Thanksgiving feast in Africa–talks about BATNA (Best Alternative to a Negotiated Settlement) and Fractionating (two concepts I learned from a class given by Dr. Victoria Medvec of Northwestern).   Full disclosure, the veracity of Cathy Tinsley’s story have come under question.

     

     
  • snasta 2:58 pm on April 10, 2016 Permalink  

    Man’s Search for Meaning by Viktor E. Frankl 

    Viktor E. Frankl was a holocaust survivor and professor of neurology and psychiatry at the University of Vienna Medical School until his death in 1997. Born in 1905, Dr. Frankl received the degrees of Doctor of Medicine and Doctor of Philosophy from the University of Vienna. During World War II he spent three years at Auschwitz, Dachau and other concentration camps.

    Dr. Frank’s book Man’s Search for Meaning begins with a moving recount about his imprisonment, and his struggle during this time to find reasons to live. The second part of the book, called “Logotherapy in a Nutshell,” describes the psychotherapeutic method that Frankl pioneered as a result of his experiences in the concentration camps.

    Frank believes that man’s deepest desire is to search for meaning and purpose. For me, the thought of creating a life of meaning resonates. Frankl,

    Five Favorite Quotes

    Nietzsche’s words, “He who has a why to live for can bear with almost any how,”

    “Life is not primarily a quest for pleasure, as Freud believed, or a quest for power, as Alfred Adler taught, but a quest for meaning. The greatest task for any person is to find meaning in his or her life. Frankl saw three possible sources for meaning: in work (doing something significant), in love (caring for another person), and in courage during difficult times.”

    “Forces beyond your control can take away everything you possess except one thing, your freedom to choose how you will respond to the situation. You cannot control what happens to you in life, but you can always control what you will feel and do about what happens to you.”

    “Don’t aim at success—the more you aim at it and make it a target, the more you are going to miss it. For success, like happiness, cannot be pursued; it must ensue, and it only does so as the unintended side-effect of one’s dedication to a cause greater than oneself or as the by-product of one’s surrender to a person other than oneself.

    Resources

    Ted Talk: Why Believe in Others

    Book: Man’s Search for Meaning

     
  • snasta 7:47 pm on March 26, 2016 Permalink  

    Richard Branson’s Favorite Quotes on Risk 

    Richard Branson is one of the folks I follow on Facebook. Here are his Top 10 favorite quotes on risk. I can be risk averse, over-analyze, over think and prioritize research over intuition. These quotes provide a good reminder that you do have to try new things and risk a bit.

    My top 10 quotes on risk: http://virg.in/risk

    Posted by Richard Branson on Saturday, March 26, 2016

     
  • snasta 4:56 am on March 9, 2016 Permalink  

    From the Newsroom… 

    “Let’s not let the wish be the father of the thought.”
    -Charlie Skinner, The Newsroom

     
  • snasta 4:54 am on November 20, 2015 Permalink  

    Strategic Thinking: Multiply 

    We’re at the tale end of planning strategy for 2016 for our little company.   We’re working hard to make the transition from a hero driven company to a process driven company (more about that in another post).   Here are some basic tenets that I’m trying to focus on in all aspects of our company for 2016:  Our product and services choices, the way we choose to invest, and the folks we choose to work with.  We will of course hold true to our values in the process.
    Multiply Don’t Add….we need products that allow us to Multiply Income Not Services that let us create Additional Income
    Multiply Don’t Divide…we need people who Multiply our Time and Capabilities not people who Divide our Attention.
    Multiply Time with Money.   When we started our company Money was a precious resource.  To get to the next stage Time is a precious resource.  We need to Multiply Time with Money.
    Definitely not a fully thought through set of ideas.   I will bet there are second order consequences and cultural risks I’ve not thought through.  Still exploring.  Feedback welcome.
     
  • snasta 4:46 am on November 17, 2015 Permalink  

    The problem with worry 

    Worry never robs tomorrow of its sorrow, it only saps today of its strength.

    attributed to Leo Buscaglia (via Svetlana Frolova)

     
  • snasta 4:47 am on November 12, 2015 Permalink  

    The Stockdale Paradox – Blind Optimism is Not the Answer 

    Ten years ago health problems put me in the hospital, in rather dire straits. One of the key things that got me through that hard time was Admiral Stockdale’s story that I had read in Jim Collin’s classic book Good to Great.

    Vice Admiral James Stockdale was the highest-ranking naval officer held as a prisoner of war in Vietnam. He spent seven years as a prisoner of war, most of them in the Hỏa Lò Prison (Hanoi Hilton), where he endured and survived unspeakable conditions. He was tortured more than 20 times. He also was subjected to “special” treatment as part of the “Alcatraz Gang” of 11 U.S. prisoners who were singled out for their particular resistance to their captors.

    In Good to Great, Stockdale talks about his coping strategy during his period in the Vietnamese POW camp. I never lost faith in the end of the story, I never doubted not only that I would get out, but also that I would prevail in the end and turn the experience into the defining event of my life, which, in retrospect, I would not trade.

    When Collins asked who didn’t make it out of Vietnam, Stockdale replied:

    Oh, that’s easy, the optimists. Oh, they were the ones who said, ‘We’re going to be out by Christmas.’ And Christmas would come, and Christmas would go. Then they’d say, ‘We’re going to be out by Easter.’ And Easter would come, and Easter would go. And then Thanksgiving, and then it would be Christmas again. And they died of a broken heart.

    Stockdale then added:

    This is a very important lesson. You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal facts of your current reality, whatever they might be.

    Blind optimism is not the answer to surviving tough situations. Confronting the reality of the situation, seeking the support needed and taking the steps necessary to survive another day can often lead to a better outcome.

     
  • snasta 3:20 pm on August 29, 2015 Permalink  

    Customer Service – An example of going the extra mile 

    A couple of weeks back I bought some photography lights from a commercial photographer, Kirk Tuck, whose blog, Visual Science Lab I follow.   They were a steal!

    Every email was responded to the same day.  Kirk came over and delivered the lights the same day.  He spent an hour going through the lights with me, pointing out details on the lights that a pro would know, but an amateur would have a hard time figuring out–stuff like the lights take umbrellas with a 7mm shaft and others have an 8mm shaft.   Kirk graciously tossed in a bunch of accessories that made the lights useful such as light stands, umbrellas, extra cords.   He even tossed in a few tips about blogging (his blog is one of the most widely read photography blogs out there).  To top it off, I got a hand written thank you note from Kirk yesterday.
    I have seen this level of pride and service when I have bought stuff from artisans on $100-$200 purchases.  Do you offer this very “human” level of service on your service?
    Ask me sometime and I’ll tell you what the Taj Hotel delivered for service sometime….
     
  • snasta 4:34 am on July 10, 2015 Permalink  

    Four Bits of Wisdom from Tony Bourdain 

    My wife bought us a couple of tickets to go see Tony Bourdain at Bass Concert Hall.  I’ve always respected Mr. Bourdain’s treatment of cultures around the world (in way similar to Michael Palin).   A couple of interesting thoughts:

    • On Partners:   At 11 o’clock at night when your partner calls how will you feel about taking that call?   Do you really want to be partners with someone whose call you won’t take at night?
    • On Picking what you do:   A year from now when I look back, will I hate myself for doing this?
    • On Gluten:  I travel a lot, I don’t see people having problems with Gluten in India….they simply can’t afford to be allergic to gluten.
    • On Taking What’s Offered:  When someone offers you food or alcohol in their home accept it.  They’re offering their culture, their history.  Your relationship with them won’t go further if you don’t.
    • On Raising his Daughter:  She will know she’s loved.  She will not have problems with self esteem and will certainly know martial arts

     

     
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